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Frequently Asked Questions |
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How
does the shipping work? |
| Our shipping
charges are inclusive of processing, handling and shipping cost. We
offer three shipping options: Overnight (1 Business Day) , 2
Business Days, Standard (4-7 business days) shipping. We give our
valued clients the opportunity to specify the delivery date. If you
need assistance in selecting shipping options, please call us at
1-800-393-2181 or 1-609-720-0300 and a customer service
representative will assist you with your order. We take great care
in appropriately packaging and shipping your order. |
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How to place
my order? |
| Once you have
chosen your product, you can order directly via our secure shopping
cart system. Your product will appear in the shopping cart. If you
wish to select more products, click the 'Continue Shopping' button
to go back to the site for more selections. When you are done
selecting your products, please click the 'Checkout' button. |
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How to modify
the contents of the shopping cart? |
| If you
wish to modify the quantity of your products, please change the
number in the quantity box and click 'Update'. This will change the
product quantity. If you wish to delete the product you have
selected in your cart, you have either of the following options:
modify the product quantity to '0' (zero) and click update, or click
'Empty Cart' if you want all the contents emptied. |
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Check out? |
| When
you are finished with this step, you can check out. Our automated
system will lead you through the checkout process, page by page.
Please fill out the sender information, recipient information,
select the delivery date of your item and type in any message you
wish to attach, in the box provided for personalized messages. After
this step, you will be led to the next secure process where you will
fill out information regarding your payment. You can either choose
to enter credit card information or you call in your credit card
details as soon as you place the order. Our able staff will be happy
to assist you as always. When you finish with the checkout process,
our system will generate an order tracking or reference number for
you which will also be e-mailed to you at the e-mail address you
provide. |
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How to find
out the status of my order? |
-Please
call us at 609-720-0300, and our
customer service staff will be happy to update you.
-You may also log in on to our Live Support System via which you
will be able to chat with a customer service representative
regarding any queries.
-You may send us an e-mail at info@sendpicnic.com.
-You may use the Contact Us Form by clicking the 'Contact Us' link in
the upper left corner. |
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